Suggestions, Comments and Complaints

We welcome suggestions, comments and complaints via our online form.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can sometimes go wrong, resulting in a patient feeling that they have a genuine case for complaint. If this is the case, we hope to be able to resolve the matter as quickly and as amicably as possible.

Please contact the practice if you have any concerns that you would like to discuss.

If you wish to make a formal complaint, please put your grievance in writing to our Practice Manager, Mrs Laurella Parffrey, at the Portland address listed at the top of the website.

Portland Practice Complaints Leaflet