Laurella Parffrey (f)
The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with patient records and carrying out searches and practice audits.
Steve Eckford (m)
Reception Manager – Portland Practice. Steve leads the Reception Team at the Portland Practice. The Receptionists arrange appointments, repeat prescriptions and deal with any enquiries. They also perform numerous adminstrative duties to help with the smooth running of the surgery.
Theresa Critchley (f)
Reception Manager at Hatherley Surgery. Theresa leads the Reception and Administration Team at our Hatherley Surgery. The Receptionists arrange appointments, repeat prescriptions and deal with any enquiries. They also perform numerous administrative duties to help with the smooth running of the surgery.
Susan Looker (f)
Deputy Reception Manager at Hatherley Surgery.