Routine Appointments

Make an appointment by visiting our Consulting Room.

Routine pre-booked appointments are available during morning surgery which runs from 08:50 until 11:50 and during afternoon surgery which runs from 15:50 until 17:50, Monday to Friday.

Routine appointments with a doctor are limited to 10 minutes each to discuss a single non-urgent concern, or to review an ongoing problem. If you wish to discuss complex or multiple concerns please request a longer appointment when booking.

As all doctors work between both sites, your registered doctor may not always be available at your usual surgery. You are able to book with any of our doctors as your medical records are all computerised and accessible by any health professional at the Practice. However, if possible, it is preferable for you to try to see the same doctor whilst dealing with a specific problem.

On the day appointments

In order to try to improve access to an appointment on the day for problems which cannot wait for the next routine appointment, we are providing a limited number of appointments with the doctors for booking ‘on the day’. Please telephone as soon as possible after 8:30am and we will do our best to offer you one of these appointments.

Extended Hours Appointments

We offer ‘Extended Hours’ appointments which are held at the Hatherley Surgery on two Saturday mornings per month, between 08:15 and 11:00. During these times we can only offer routine appointments.

During the above times emergency appointment requests will be directed to the Out of Hours service. There is also no facility to process repeat medications or telephone consultations during these times.

Improved Access Appointments

For information on making appointments during evening and weekends please see our Improved Access Service page.

Telephone Consultations

All doctors are available to discuss non-urgent concerns by telephone. These appointments are for 5 minutes each and may be booked by calling reception. Please give brief details to the receptionist and the doctor will call you back, usually before morning surgery. It is not always possible to give an accurate time for these appointments, however the doctors always try to call within the given window.

Emergency Appointments

All urgent requests for appointments are triaged the same day by telephone. We do not offer a walk-in service. An on-call duty doctor and an advanced nurse practitioner will be available for advice and appointments. Urgent requests are managed jointly between our two surgeries and you may be offered an appointment at either surgery.

Your initial call will be taken by a trained non-clinical member of staff with whom your emergency request can be made. So that your problem can be dealt with appropriately, the receptionist may ask you some questions about your symptoms and degree of urgency. You will then be called back by the nurse practitioner or doctor.

Our emergency service operates from 08:30 until 18:30, Monday to Friday. Outside these hours we advise patients to contact the Cheltenham Out-Of-Hours GP service on 0300 421 0220.

Appointments Leaflet

For more information on our appointments system, please see our practice leaflet.

When We’re Closed

Patients requiring advice may also call NHS 111. The service can be accessed by dialling 111. Calls to 111 are free from both landlines and mobiles.

For any acute emergencies dial 999.