Portland Practice

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Reception and enquiries

How can we help you?

Getting help with

Keep us updated

About appointments

Register as a new patient

Can’t find what you’re looking for?

Ask a Receptionist a question

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Cheltenham General Hospital
Sandford Road
Cheltenham
Gloucestershire
GL53 7AN
Tel: 03004 222 222
Open 24 Hours

Tewkesbury Community Hospital
Barton Road
Tewkesbury
Gloucestershire
GL20 5QN
Tel: 0300 421 6100
08:00 – 19:30

Find another local Minor Injuries unit

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic. Between October 2017 and mid-January 2020 we have had 1,087 missed appointments. If you cannot make your appointment please cancel it.

Call or get help online now – NHS 111.

Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

See a Nurse for conditions such as vaccinations, sexual health, contraception, blood pressure checks, health reviews, wound dressings, well man/ woman checks, cervical screening, ear syringing and lifestyle advice.

Get medical advice and treatment from a Doctor.

COVID-19 Support Room

How can we help you?

If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.

Well-being while staying at home

Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).

Visit NHS Every Mind Matters for advice, practice advice and support groups.

If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.

Looking after yourself during the COVID-19 outbreak

Get urgent support now.

Keeping Active

To stay fit and healthy whilst at home, try the NHS Home workout videos.

Advice for patients with pre-existing conditions

Macmillan – Cancer and coronavirus
Asthma UK – What to do if you have asthma
Blood Cancer UK – Information for people affected by blood cancer
Diabetes UK – Coronavirus and diabetes
Kidney Care UK – Guidance for patients with kidney disease

Advice for Vulnerable Patients

Guidance on shielding and protecting extremely vulnerable people
How to get support for extremely critical vulnerable person
Advice for people at higher risk – those who are 70 or older, are pregnant or have a condition that increases the risks from coronavirus.
Pregnancy advice

Wellbeing and Health Directory

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Health Review and Assessment Clinic

Here we can help you monitor your condition

Health Reviews

Assessments

Prescriptions and medicines centre

How can we help you?

Prescriptions

Local Pharmacies

LloydsPharmacy
121 Swindon Road, Cheltenham, GL50 4DP
Badham Pharmacy
118 Swindon Road, Cheltenham, GL50 4BJ
Tesco In Store Pharmacy
Tesco Store, Colletts Drive, Cheltenham, GL51 8JQ
Morrisons Pharmacy
Morrisons Superstore, Up Hatherley, GL51 3BW
Hawkes Pharmacy
52 Windermere Road, Cheltenham, GL51 3PH
St Marks Pharmacy
80 Tennyson Road, St.Marks, Cheltenham, GL51 7DB

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Portland Practice